Terms & Conditions 

Welcome to Lixora! These Terms & Conditions (“Terms”) govern your use of our e-commerce website (“Website”) and any products or services offered by Lixora (“Lixora,” “we,” “our,” or “us”). By using this Website and purchasing our products or services, you agree to these Terms. Please read them carefully.

1. Delivery and Shipping

1.1 Delivery Address

You are responsible for providing a valid and accurate delivery address. Lixora will not be held responsible for any delays or losses resulting from inaccurate or incomplete address information.

1.2 Shipping Time

We are committed to processing and shipping orders promptly. Shipping times may vary based on your location, product availability, and the chosen shipping method during checkout. Estimated shipping times will be provided during the checkout process. Please note that these estimates are subject to change, and actual delivery times may vary.

1.3 Shipping Charges

Shipping charges are calculated based on the selected shipping method and the destination address. These charges will be clearly displayed during the checkout process. Any additional customs duties, taxes, or fees are the responsibility of the buyer.

1.4 Risk of Loss

The risk of loss and title for products pass to you upon Lixora’s delivery to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

2. Return Policy

2.1 Returns and Exchanges

We want you to be satisfied with your Lixora purchase. If you receive a product that is defective, damaged, or not as described, please contact our customer support within 2 days of receiving the product to initiate a return or exchange. Returns and exchanges are subject to the following conditions:

• The product must be in its original packaging and unused.

• You must provide proof of purchase and proof of damage.

• Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.

2.2 Refunds

Refunds will be processed within a reasonable time after we receive the returned product in its original condition. The refund amount may include the purchase price and original shipping costs (if applicable). Lixora reserves the right to issue a partial refund, store credit, or refuse to refund the product’s price depending on the case.

2.3 Non-Returnable Items

Certain items may not be eligible for return or exchange, like offers, giveaways or special discounted items, such as personalized products are not eligible for returns. 

3. General Provisions

3.1 Changes to Terms

Lixora reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to regularly review these Terms to stay informed of any updates.

3.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Egypt. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Egypt.

3.3 Contact Information

If you have any questions or concerns regarding these Terms, please contact Lixora at:

Lixora Customer Support info@lixorask.com