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Privacy Policy

Last updated: April 12, 2026

Your Privacy Matters to Us

At Lixora SK, we are committed to protecting your privacy and ensuring your personal information is handled with care and transparency. This policy explains how we collect, use, and safeguard your data when you visit our website and use our services.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, place an order, or contact us for customer support. This may include:

  • Name, email address, phone number, and shipping address
  • Payment information (processed securely through our payment partners)
  • Account preferences and order history
  • Communications you send to us

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and how you interact with our site. This helps us improve your experience and our services.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Improve our website, products, and services
  • Send you marketing communications (only with your consent)
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Information Sharing

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted partners who help us operate our business (e.g., payment processors, shipping companies, email service providers)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through PCI-compliant partners
  • Regular security assessments and updates
  • Access controls and employee training

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

5. Your Rights and Choices

You have the right to:

  • Access and update your personal information through your account settings
  • Request a copy of the data we hold about you
  • Request deletion of your account and personal information
  • Opt-out of marketing communications (unsubscribe links are included in all marketing emails)
  • Disable cookies through your browser settings (see our Cookie Policy for more details)

To exercise these rights, please contact us using the information provided below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LIXORA

12 Farid Shawki, Al Huwaiteyah, Agouza, Giza Governorate, 3753534

Email: info@lixorask.com

Phone: 02 33026807