Refund & Cancellation
Last updated: April 12, 2026
Your Satisfaction Matters
Your satisfaction is important to us. Please review our refund and cancellation terms carefully.
Order Cancellation
- Orders can be cancelled before shipment by contacting our customer service team.
- Once the order is shipped, cancellation is no longer possible.
Refund Policy
Refunds are applicable only in the following cases:
- Receiving a damaged or defective product
- Receiving an incorrect product
Conditions for Refund
- The issue must be reported within 24 hours of delivery.
- The product must be unused, unopened, and in its original packaging.
Non-Refundable Items
- Opened or used products
- Products damaged due to misuse or improper storage
- Promotional or discounted items (unless defective)
Refund Process
- Once approved, refunds will be processed within 7–14 business days.
- Refunds will be issued using the original payment method or store credit, depending on the case.